Policies
CANCELLATION POLICY
We require 48 hours notice for cancellations. We understand that sometimes things happen and unexpected illnesses occur. If you cancel your appointment within 48 hours, we will charge a £20 cancellation fee which will be added to your next bill.
CANCELLATION
Please understand that if you do not give enough notice when cancelling or you forget your appointment, we will miss the opportunity to fill that appointment time. Our stylists work hard to keep their schedules busy and clients on our waiting list miss the opportunity to receive services.
NEW CLIENTS
If you have not received a colour service with us before, you will be required to pay a £20 deposit at your colour consultation which will come off your final bill. If you cancel your appointment in line with our cancellation policy, you'll get your deposit back in full.